Customer Support Representative - new-customer onboarding (San Diego, CA)

Ironwood Bright Water Authority is a public water utility serving the San Diego area. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a small organisation of about 121 people based in San Diego. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including water quality, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with water quality. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in San Diego, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.