Customer Support Representative - new-customer onboarding (San Diego, CA)

Stonegate Bright Markets Partners is looking for a Customer Support Representative. The job centres on new-customer onboarding for promotions, and it would suit someone who likes steady, practical work. You would join a small organisation of about 104 people based in San Diego. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including promotions, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with promotions. Working arrangement • Full-time, with a steady weekday schedule. • On site in San Diego. • We will tell you what to expect at each step of the hiring process.