Customer Support Representative - new-customer onboarding (San Diego, CA)

Rivermark Nest Property Management is a San Diego property manager with leasing, maintenance and resident services, and we need a Customer Support Representative to lead our new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including resident events, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with resident events. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in San Diego. • We will tell you what to expect at each step of the hiring process.