Customer Support Representative - new-customer onboarding (San Antonio, TX)

We are growing our team at Bright Wren Telecom and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. We invest in training. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including field visits, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with field visits. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in San Antonio. • We reply to every applicant.