Customer Support Representative - new-customer onboarding (San Antonio, TX)

We are growing our team at Greenridge Fern Energy and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a large organisation of more than 1,000 people based in San Antonio. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including hardship programmes, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with hardship programmes. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in San Antonio. • We will tell you what to expect at each step of the hiring process.