Customer Support Representative - new-customer onboarding (San Antonio, TX)

Lumen Clear Telecom is looking for a Customer Support Representative. The job centres on new-customer onboarding for network equipment, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including network equipment, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with network equipment. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in San Antonio. • We reply to every applicant.