Customer Support Representative - new-customer onboarding (San Antonio, TX)

Amberfield Nest Water Authority is looking for a Customer Support Representative. The job centres on new-customer onboarding for billing accounts, and it would suit someone who likes steady, practical work. Our work is invisible when it goes well, and we are proud of that. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including billing accounts, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with billing accounts. Working arrangement • Full-time, with a steady weekday schedule. • On site in San Antonio. • We reply to every applicant.