Customer Support Representative - new-customer onboarding (Sacramento, CA)

Redstone Nest Press is looking for a Customer Support Representative. The job centres on new-customer onboarding for paper stock, and it would suit someone who likes steady, practical work. Many of us have been here for ten years or more. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including paper stock, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with paper stock. Working arrangement • Contract for nine months, with clear deliverables from the first week. • On site in Sacramento, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.