Customer Support Representative - new-customer onboarding (Sacramento, CA)

Ironwood Thistle Medical Group designs and makes medical devices in Sacramento, and we need a Customer Support Representative to lead our new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including regulatory submissions, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with regulatory submissions. Working arrangement • Full-time, with a steady weekday schedule. • On site in Sacramento. • Applications are reviewed on a rolling basis.