Customer Support Representative - new-customer onboarding (Sacramento, CA)

Silverline North Financial is looking for a Customer Support Representative. The job centres on new-customer onboarding for account servicing, and it would suit someone who likes steady, practical work. Career paths are clear. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including account servicing, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with account servicing. Working arrangement • Full-time, with a steady weekday schedule. • On site in Sacramento. • Applications are reviewed on a rolling basis.