Customer Support Representative - new-customer onboarding (Rochester, NY)

We are growing our team at Bright Loom Medical and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a large organisation of about 406 people based in Rochester. What you will do • Resolve billing and account issues, including complaint handling, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with complaint handling. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Rochester. • We reply to every applicant.