Customer Support Representative - new-customer onboarding (Richmond, VA)

Cedar Umber Hospitality runs guest-focused properties across the Richmond area. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a small organisation of about 44 people based in Richmond. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including supplier orders, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with supplier orders. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Richmond. • We reply to every applicant.