Customer Support Representative - new-customer onboarding (Richmond, VA)

Westbrook Keystone Energy delivers power and gas plans across the Richmond region, and we need a Customer Support Representative to lead our new-customer onboarding. You would join a small organisation of about 51 people based in Richmond. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including billing disputes, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with billing disputes. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Richmond, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.