Customer Support Representative - new-customer onboarding (Richmond, VA)

Bright Ivory Banking Services is a community-focused bank in Richmond serving households and small businesses, and we need a Customer Support Representative to lead our new-customer onboarding. You would join a large organisation of about 918 people based in Richmond. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including card disputes, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with card disputes. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Richmond. • We reply to every applicant.