Customer Support Representative - new-customer onboarding (Richmond, VA)

Westbrook Wilder Medical is a Richmond company producing monitoring and surgical equipment. We are hiring a Customer Support Representative to take on new-customer onboarding. Engineers and clinicians sit at the same table. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including training materials, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with training materials. • Bilingual English and Spanish. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Richmond, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.