Customer Support Representative - new-customer onboarding (Richmond, VA)

We are growing our team at Greenridge Amber Property Management Group and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a small organisation of about 15 people based in Richmond. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including vendor invoices, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with vendor invoices. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Richmond, with some flexibility after the first few months. • We reply to every applicant.