Customer Support Representative - new-customer onboarding (Richmond, VA)

Stonegate Pine Manufacturing Group is looking for a Customer Support Representative. The job centres on new-customer onboarding for machine downtime, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including machine downtime, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with machine downtime. • Bilingual English and Spanish. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • On site in Richmond. • Applications are reviewed on a rolling basis.