Customer Support Representative - new-customer onboarding (remote)

Fernwood Rowan Civic Services provides shared administrative services to local governments around Denver, and we need a Customer Support Representative to lead our new-customer onboarding. Benefits and stability attract long tenure. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including public records, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with public records. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with a monthly team day in Denver. • Applications are reviewed on a rolling basis.