Customer Support Representative - new-customer onboarding (remote)

Rivermark Lantern Property Management is a Miami property manager with leasing, maintenance and resident services, and we need a Customer Support Representative to lead our new-customer onboarding. You would join a small organisation of about 166 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including vendor invoices, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with vendor invoices. Working arrangement • Part-time, about 16 hours a week, mornings. • Fully remote, with a monthly team day in Miami. • We reply to every applicant.