Customer Support Representative - new-customer onboarding (remote)

Harborlight Yarrow Facilities is looking for a Customer Support Representative. The job centres on new-customer onboarding for safety inspections, and it would suit someone who likes steady, practical work. Clear communication between supervisors and crews matters. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including safety inspections, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with safety inspections. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • Fully remote, with a monthly team day in San Antonio. • We will tell you what to expect at each step of the hiring process.