Customer Support Representative - new-customer onboarding (remote)

Silverline Maple Press Partners is a printer and publisher in Denver serving local and national clients, and we need a Customer Support Representative to lead our new-customer onboarding. We like people who notice details. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including proofing, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with proofing. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • Fully remote, with an occasional day on site in Denver. • We will tell you what to expect at each step of the hiring process.