Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Lumen Stone Facilities and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. Bilingual teams are common. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including contractor visits, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with contractor visits. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with a monthly team day in Cincinnati. • Applications are reviewed on a rolling basis.