Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Greenridge Cross Freight and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. We reward reliability. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including claims, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with claims. Working arrangement • Full-time, on a regular day shift. • Fully remote, with quarterly visits in El Paso. • We will tell you what to expect at each step of the hiring process.