Customer Support Representative - new-customer onboarding (remote)

Amberfield Linden Facilities is looking for a Customer Support Representative. The job centres on new-customer onboarding for contractor visits, and it would suit someone who likes steady, practical work. Clear communication between supervisors and crews matters. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including contractor visits, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with contractor visits. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • Fully remote, with a monthly team day in Providence. • We will tell you what to expect at each step of the hiring process.