Customer Support Representative - new-customer onboarding (remote)

Northwind Loom Auto Group is looking for a Customer Support Representative. The job centres on new-customer onboarding for service appointments, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including service appointments, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with service appointments. Working arrangement • Contract for four months, with clear deliverables from the first week. • Fully remote, with a monthly team day in Toledo. • Applications are reviewed on a rolling basis.