Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Bright Sparrow Telecom and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. We keep people connected and take outages personally. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including outage reports, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with outage reports. Working arrangement • Part-time, about 20 hours a week, with flexible days. • Remote-friendly, with an occasional day on site in Baltimore. • We reply to every applicant.