Customer Support Representative - new-customer onboarding (remote)

Harborlight Pine Press Group produces print and digital publications in Providence, and we need a Customer Support Representative to lead our new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including bindery work, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with bindery work. Working arrangement • Full-time, Monday to Friday. • Fully remote, with a monthly team day in Providence. • We will tell you what to expect at each step of the hiring process.