Customer Support Representative - new-customer onboarding (remote)

Rivermark Lakeside Facilities is a facilities company in Miami with crews on day and night shifts, and we need a Customer Support Representative to lead our new-customer onboarding. Bilingual teams are common. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including cleaning schedules, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with cleaning schedules. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • Remote-friendly, with an occasional day on site in Miami. • We will tell you what to expect at each step of the hiring process.