Customer Support Representative - new-customer onboarding (remote)

Greenridge Facilities cleans and maintains buildings for schools, offices and hospitals around Richmond, and we need a Customer Support Representative to lead our new-customer onboarding. You would join a small organisation of about 15 people, working mostly from home. What you will do • Resolve billing and account issues, including contractor visits, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with contractor visits. Working arrangement • Part-time, about 20 hours a week, afternoons. • Fully remote, with quarterly visits in Richmond. • Applications are reviewed on a rolling basis.