Customer Support Representative - new-customer onboarding (remote)

Westbrook Kestrel Water Authority Group operates treatment plants and pipelines around Seattle. We are hiring a Customer Support Representative to take on new-customer onboarding. Crews and office staff work closely together. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including water quality, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with water quality. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with a monthly team day in Seattle. • We reply to every applicant.