Customer Support Representative - new-customer onboarding (remote)

Rivermark Cobalt Property Management is a Denver property manager with leasing, maintenance and resident services, and we need a Customer Support Representative to lead our new-customer onboarding. You would join a small organisation of about 30 people, working mostly from home. What you will do • Resolve billing and account issues, including lease renewals, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with lease renewals. Working arrangement • Contract for three months, with the possibility of becoming permanent. • Remote-friendly, with an occasional day on site in Denver. • We reply to every applicant.