Customer Support Representative - new-customer onboarding (remote)

Silverline Juniper Foods is looking for a Customer Support Representative. The job centres on new-customer onboarding for ingredient orders, and it would suit someone who likes steady, practical work. Shifts are steady and overtime is planned. What you will do • Resolve billing and account issues, including ingredient orders, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with ingredient orders. • Bilingual English and Spanish. Working arrangement • Contract for three months, with clear deliverables from the first week. • Fully remote, with an occasional day on site in Fort Worth. • We will tell you what to expect at each step of the hiring process.