Customer Support Representative - new-customer onboarding (remote)

Silverline Orchard Arts Center Group is looking for a Customer Support Representative. The job centres on new-customer onboarding for ticketing, and it would suit someone who likes steady, practical work. We run on creativity, deadlines and a lot of goodwill. What you will do • Resolve billing and account issues, including ticketing, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with ticketing. • Bilingual English and Spanish. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • Remote-friendly, with an occasional day on site in Dallas. • We will tell you what to expect at each step of the hiring process.