Customer Support Representative - new-customer onboarding (remote)

Stonegate Orchard Energy delivers power and gas plans across the Charleston region, and we need a Customer Support Representative to lead our new-customer onboarding. You would join a large organisation of about 734 people, working mostly from home. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including usage data, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with usage data. Working arrangement • Part-time, about 28 hours a week, spread across three days. • Remote-friendly, with a monthly team day in Charleston. • Applications are reviewed on a rolling basis.