Customer Support Representative - new-customer onboarding (remote)

Westbrook Ventures is an arts centre in Houston with a full calendar of events, and we need a Customer Support Representative to lead our new-customer onboarding. Evenings and weekends are part of the job. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including event logistics, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with event logistics. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with an occasional day on site in Houston. • We will tell you what to expect at each step of the hiring process.