Customer Support Representative - new-customer onboarding (remote)

Amberfield Umber Energy delivers power and gas plans across the Boston region. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a large organisation of about 775 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including outage response, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with outage response. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, mornings. • Fully remote, with quarterly visits in Boston. • We reply to every applicant.