Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Fernwood Ashton Arts Center and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. Evenings and weekends are part of the job. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including event logistics, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with event logistics. Working arrangement • Full-time, on a regular day shift. • Fully remote, with quarterly visits in Denver. • We reply to every applicant.