Customer Support Representative - new-customer onboarding (remote)

Northwind Hollow Energy Group is looking for a Customer Support Representative. The job centres on new-customer onboarding for billing disputes, and it would suit someone who likes steady, practical work. We work closely with regulators and communities. What you will do • Resolve billing and account issues, including billing disputes, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with billing disputes. • Bilingual English and Spanish. Working arrangement • Contract for four months, with clear deliverables from the first week. • Fully remote, with quarterly visits in Charleston. • We reply to every applicant.