Customer Support Representative - new-customer onboarding (remote)

Bright Glen Civic Services is looking for a Customer Support Representative. The job centres on new-customer onboarding for constituent requests, and it would suit someone who likes steady, practical work. Benefits and stability attract long tenure. What you will do • Resolve billing and account issues, including constituent requests, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with constituent requests. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with quarterly visits in New Orleans. • We reply to every applicant.