Customer Support Representative - new-customer onboarding (remote)

Highbridge Stone Arts Center is an arts centre in Knoxville with a full calendar of events. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a small organisation of about 141 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including volunteer programmes, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with volunteer programmes. • Bilingual English and Spanish. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • Remote-friendly, with quarterly visits in Knoxville. • Applications are reviewed on a rolling basis.