Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Westbrook Stone Environmental Services and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a small organisation of about 45 people, working mostly from home. What you will do • Resolve billing and account issues, including recycling loads, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with recycling loads. • Bilingual English and Spanish. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Remote-friendly, with an occasional day on site in San Diego. • We reply to every applicant.