Customer Support Representative - new-customer onboarding (remote)

Amberfield Lantern Financial serves customers across Nashville with accounts, loans and payments, and we need a Customer Support Representative to lead our new-customer onboarding. Teams collaborate across risk, service and technology. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including account servicing, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with account servicing. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, with flexible days. • Fully remote, with a monthly team day in Nashville. • We reply to every applicant.