Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Lumen Haven Insurance and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. We care about how people feel on the worst day of their year. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including underwriting files, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with underwriting files. Working arrangement • Part-time, about 20 hours a week, afternoons. • Remote-friendly, with a monthly team day in Salt Lake City. • We reply to every applicant.