Customer Support Representative - new-customer onboarding (remote)

Lumen Maple Water Authority is looking for a Customer Support Representative. The job centres on new-customer onboarding for capital projects, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including capital projects, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with capital projects. Working arrangement • Contract for three months, with clear deliverables from the first week. • Fully remote, with quarterly visits in Portland. • We will tell you what to expect at each step of the hiring process.