Customer Support Representative - new-customer onboarding (remote)

Bright Junction Water Authority Group is a public water utility serving the San Jose area, and we need a Customer Support Representative to lead our new-customer onboarding. Our work is invisible when it goes well, and we are proud of that. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including pipe repairs, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with pipe repairs. Working arrangement • Part-time, about 28 hours a week, mornings. • Remote-friendly, with a monthly team day in San Jose. • Applications are reviewed on a rolling basis.