Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Silverline Lantern Markets and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a small organisation of about 92 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including store inventory, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with store inventory. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • Fully remote, with a monthly team day in Louisville. • We will tell you what to expect at each step of the hiring process.