Customer Support Representative - new-customer onboarding (remote)

Westbrook Loom Financial serves customers across Albuquerque with accounts, loans and payments. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including account servicing, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with account servicing. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, afternoons. • Remote-friendly, with a monthly team day in Albuquerque. • We will tell you what to expect at each step of the hiring process.