Customer Support Representative - new-customer onboarding (remote)

Northwind Lantern Property Management Partners is a San Antonio property manager with leasing, maintenance and resident services, and we need a Customer Support Representative to lead our new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including unit turnovers, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with unit turnovers. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with a monthly team day in San Antonio. • Applications are reviewed on a rolling basis.