Customer Support Representative - new-customer onboarding (remote)

Highbridge Mill Energy is looking for a Customer Support Representative. The job centres on new-customer onboarding for meter readings, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including meter readings, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with meter readings. Working arrangement • Contract for eight months, with clear deliverables from the first week. • Fully remote, with quarterly visits in Chicago. • We reply to every applicant.