Customer Support Representative - new-customer onboarding (remote)

Cedar Iron Housing Partners manages affordable housing communities across Reno. We are hiring a Customer Support Representative to take on new-customer onboarding. We value patience and follow-through. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including rent assistance, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with rent assistance. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with an occasional day on site in Reno. • We will tell you what to expect at each step of the hiring process.